iPad Scheme Insurance and Warranty Claims
If you have an iPad (purchased through the school scheme) which is damaged or faulty, please read the following important information.
INSURANCE CLAIMS FOR DAMAGE
If there has been an accident and the iPad is damaged you will need to submit an Insurance Claim Form online. Please go to www.cpu.co.uk/claim to take you straight to the form that you need to complete. When asked to enter your serial number, please place the letter S at the start of the number. Once you have submitted your Claim, please return the iPad in the case that it was in when the damage occurred to the receptionist at school. Please make sure these are handed in to the receptionist and not left there, as we can only take responsibility for devices that have been returned in person. These will all be logged and a receipt is available on request.
If the iPad is still in working order please back up your data using iCloud or iTunes before sending it in to school. If the device is repaired or replaced you may lose all of your work. (Please see the FAQ section of the school website for more information.)
If there is an insurance excess payment due on your device (for any second or subsequent claim for iPads purchased on or after May 2013) Western Computer will contact you to arrange for this to be collected prior to the repair.
If you believe you iPad is faulty, please return it to the iPad administrator at school. If the iPad is still in working order please back up your data using iCloud or iTunes before sending it to school. If the device is repaired or replaced you may lose all of your work. (Please see the FAQ section of the school website for more information.) Any faulty iPads being submitted for an insurance claim should be left at The Pad during opening hours only. Please do not leave damaged or faulty iPads elsewhere in the school for others to deliver to The Pad when it is open, as we can only take responsibility for devices that have been returned to The Pad in person. These will all be logged and a receipt is available on request.
If you have any queries, please get in contact by emailing email@example.com or phoning the school on 01275 337423.
IMPORTANT INFORMATION ABOUT iPAD CHARGERS
We are receiving a large number of reports of damaged iPad cables for the newer Retina devices. The Apple cable for the iPad Retina (and the new iPhone 5 & iPod) does appear to have an inherent weakness and there is a lot of feedback on the Apple website and on the internet generally about this. We have reported concerns to our suppliers. In the meantime, we can only advise users to handle the cables with care, particularly when disconnecting the cable from the iPad. We would also strongly recommend that iPads are not used whilst plugged into the mains to charge. This can cause unnecessary stress on the cable at the end where it plugs into the device, which can lead to overheating and subsequent breakage very quickly. Damaged cables can be dangerous and may harm your iPad. Please stop using damaged cables immediately and obtain a new one as soon as possible.
Note: The insurance policy covers damage to the iPad, but it does not cover damage or wear and tear to cables. If your cable has no visible damage but is not working, it may be covered under the warranty as a faulty item. Please contact the iPad Administrator who will advise you on how to proceed. Do not wait until the cable is broken into two parts, as this is too late for a warranty claim.
Please also note that we do not carry stock of iPads or cables that can be borrowed whilst a claim is being made. You will be advised of an estimated return date for your repair/replacement when you submit your claim.
For full details about the insurance policy and other useful documents, please see the iPad Documentation page